When you walk into a Subway, the aroma of freshly baked bread and the colorful array of veggies invite you to create your perfect sandwich. But beyond the glass barrier, there lies a world filled with pet peeves and unspoken frustrations. Subway employees, those sandwich artists who make your lunchtime dreams come true, have their share of grievances they wish customers were aware of.
1. Overwhelming Them During Rush Hour
As the lunch rush sets in, employees at Subway brace for the inevitable. Patrons often come in with a list of sandwiches as long as the line out the door, causing a bottleneck of orders. The frustration peaks when a single customer monopolizes the counter with a multi-sandwich order, slowing down the entire operation. Subway workers plea for a bit of consideration; if you have a large order, call ahead. It’s easier for them to manage, and you won’t earn the ire of a dozen hungry customers behind you.
Ordering with courtesy goes a long way. If you’re ordering for the entire office, give the team a heads-up. This allows employees to prep and deliver your order efficiently, ensuring everyone’s sandwiches are crafted with care—not a dash of stress and a sprinkle of pressure.
2. Last Minute Add-Ons After Payment
The transaction is almost complete, the queue is moving smoothly, and then comes the dreaded “Oh, can I also get…” after the payment is processed. Subway employees understand you might have forgotten that cookie or drink, but frequent last-minute additions can cause unnecessary delays and complications, especially during peak hours. Try to make sure your order is complete before you reach the register to keep the line—and everyone’s blood pressure—steady.
Remember, every add-on post-payment requires a separate transaction, which not only takes time but also disrupts the flow for both employees and other customers. A little mindfulness goes a long way in the world of fast food service.
3. Ignoring Closing Times
Subway employees have homes to return to and families to see, just like the rest of us. Yet, customers frequently disregard closing times, strolling in minutes before the doors lock, expecting full service. It’s disheartening for employees to deal with patrons who ignore the clearly stated hours. If the store closes at 9 PM, arriving at 8:59 PM and expecting a leisurely dining experience is not just inconsiderate, it’s downright frustrating.
To the late-night sandwich enthusiast: planning is key. The employees’ end-of-day tasks are extensive, and your eleventh-hour order sets them back. It’s simple: respect the clock and the folks behind the counter, and they’ll respect your appetite for a late-night snack.
4. Complicated Orders Without Patience
Creating a custom sandwich is part of the Subway experience, but it becomes problematic when customers expect intricate orders to be completed at lightning speed. Employees wish customers would exercise patience, especially when requesting combinations that take time to prepare. Whether it’s a double-meat, triple-cheese, all-the-veggies sub, or a specific sequence of sauces, sandwich artists need a moment to get it right.
Be clear with your instructions and allow the employee the time they need to make your masterpiece. After all, good food is worth the wait, and a little patience can ensure your sandwich is both accurate and delicious.
5. Making a Mess of the Condiment Station
The condiment station is a place of self-service, not self-sabotage. A common grievance among Subway workers is the aftermath of a customer’s visit to the condiment station. Spilled salt and pepper, stray napkins, and splattered sauces are not just unsightly—they’re also additional chores for employees who are already multitasking.
Use the condiments as you would at home—neatly and sparingly. And if an accident happens, a simple heads-up to an employee will be much appreciated. Keeping the area clean is not only considerate, but it also makes for a more welcoming space for the next person in line.
6. Disrespectful Behavior
Perhaps the most universal wish of Subway employees (and all service workers, for that matter) is to be treated with respect. Unfriendly, rude, or demeaning behavior is unfortunately common. It’s easy to forget that the person preparing your meal is just that—a person, with feelings and deserving of basic courtesy.
Recognize that sandwich artists are skilled workers who deserve your kindness and appreciation. A smile, a thank you, or a bit of understanding during a busy time can transform the entire experience—for both customer and employee.
By being mindful of these six points, customers can greatly improve the daily grind for Subway employees. Next time you’re in line for your 6-inch or footlong, remember that a little empathy and etiquette go a long way. After all, a sandwich made with a side of respect is always the best kind of meal.
